ServiceNow Administrator
- Operation and delivery of distributed services to agreed service levels.
- Serve as Lead for providing ongoing production and end user support of the ServiceNow Platform and specific applications on the platform (Tier 2 level support)
- Provide Administrator functions such as managing Users (create, update, reset passwords) and management/maintenance of other global data sets
- Identify system deficiencies and recommend solutions
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Ensure tool configuration consistency across development, test, and production environments
- Follow established IT department procedures, such as change control and release management.