ServiceNow Administrator


  • Operation and delivery of distributed services to agreed service levels.
  • Serve as Lead for providing ongoing production and end      user support of the ServiceNow Platform and specific applications on the platform (Tier 2 level support)
  • Provide Administrator functions such as managing Users (create, update, reset passwords) and management/maintenance of other global data sets
  • Identify system deficiencies and recommend solutions
  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
  • Ensure tool configuration consistency across development, test, and production environments
  • Follow established IT department procedures, such as change control and release management.